General Return Guidelines:
- Returns/exchanges must be made within 14 days from delivery of package.
- Orders over $150 will be charged a 20% restocking fee if returned.
- Returns must include a Return Merchandise Authorization (RMA) form, which will be provided to the customer by PouchMart via email.
- Unauthorized returns will not be accepted.
- Shipping fees are non-refundable.
- Orders returned due to address errors are subject to pay for any return shipping fees along with shipping charges to be sent out again.
No Returns on the following Items:
- Items listed in SALE category.
- All styles of ribbons, bows, boxes and fabric rolls (organza rolls, tulle rolls, fabric sheets, etc.)
- All hot stamping, custom bags, custom ribbon orders and special orders.
Steps to Getting an RMA
- Please log into your account on our website (top left)
- Once logged in, click on "Completed Orders"
- Find the order that you would like to return and click on "Return Item(s)"
- Follow the steps to submit your return request.
Our return address is:
PouchMart - Returns
2401 Eastman Ave. Unit 19
Oxnard, CA 93030
toll free: 800.99.POUCH (800.997.6824)
Thank you again for shopping with us at PouchMart, we thank you for your business.