Site Information


Return Policy

General Return Guidelines:

  • Returns/exchanges must be made within 14 days from delivery of package.
  • Orders over $150 will be charged a 20% restocking fee if returned.
  • Returns must include a Return Merchandise Authorization (RMA) form, which will be provided to the customer by PouchMart via email.
  • Unauthorized returns will not be accepted.
  • Shipping fees are non-refundable.
  • Orders returned due to address errors are subject to pay for any return shipping fees along with shipping charges to be sent out again.

No Returns on the following Items:

  • Items listed in SALE category.
  • All styles of ribbons, bows, boxes and fabric rolls (organza rolls, tulle rolls, fabric sheets, etc.)
  • All hot stamping, custom bags, custom ribbon orders and special orders.

Steps to Getting an RMA

  • Please log into your account on our website (top left)
  • Once logged in, click on "Completed Orders"
  • Find the order that you would like to return and click on "Return Item(s)"
  • Follow the steps to submit your return request.

Our return address is:

PouchMart - Returns
2401 Eastman Ave. Unit 19
Oxnard, CA 93030
toll free: 800.99.POUCH (800.997.6824)

Thank you again for shopping with us at PouchMart, we thank you for your business.