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Return and Exchange Policy
At Pouch Mart, we stand behind our product, and believe that selling quality merchandise is key. We try to keep our customers happy with every purchase, and work to resolve any issues that might arise. If you have any questions or concerns, please do not hesitate to contact us via email (), phone (323.635.1010) or live chat.
General Return Guidelines:
- All returns or exchanges must be made within 14 days from delivery of package. We will consider orders for return past the 14 days (up to a maximum of 30 days), but orders will be levied a 20% restocking fee (or a minimum of $10) and must have prior approval.
- All returns must be sent back in original condition and packaging, or customer will be levied a 20% restocking fee.
- Orders over $150 will be charged a 20% restocking fee if returned.
- All returns must include a Return Authorization Number (RMA), which is supplied to customer by Pouch Mart. So please contact us for RMA number.
- All styles of ribbons and fabric rolls (organza rolls, tulle rolls, etc) are non refundable after purchase. Since ribbons and fabric rolls can not be resold after it has been opened (due to possible yardage discrepancy), we do not accept returns for these items. If you have any questions, please contact us.
- No unauthorized returns or exchanges will be accepted.
- Shipping fee is nonrefundable.
- All Custom Orders and Special orders are not returnable.
Please have your invoice number ready if you call, or if you choose to email us, please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns.
Thank you again for shopping with us at Pouch Mart, and we thank you for your business.
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